HI, I'M JOHN

I help startups and scaleups achieve sustainable, profitable growth through operational excellence.

LET's GO!
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WHAT I DO

I solve people and operational problems that are costing you time and money.

1. Gap between strategy and execution? - I help build a common vision, a common logic and a common plan before implementing the appropriate goal setting systems and cadence to deliver it.

2. Not seeing the behaviours you want to see?
I crowd-source what's working and what isn't, co-create a future state, gain commitment and ensure accountability.

3. Org structure not fit for purpose?
- I analyse, recommend and implement the changes required to increase clarity, speed and accountability whilst avoiding bureacracy.

4. Processes not fit for scale? - I assess, design and embed lightweight processes, remove redundant ones and coach practices that stick and enable scalability.

5. People capability or collaboration challenge?
I resolve executive conflict, work 121 with struggling managers, facilitate team health checks/retros and coach teams to high performance.

6. Struggling with remote ways of working? I improve collaboration and productivity by coaching teams in right tool, right speed, right medium.

Examples of recent problems I solved:

‘Product and Commercial do not communicate and work at odds. It is slowing us down. Fix it.'

- CEO

‘Help align all the teams on a common vision, strategy and build a plan and bake in a cadence for execution.’

- CEO

‘We need a scalable product organization blueprint to go from 5 to 25 teams this year.’

- COO

‘I need £1.5m YoY cost out. Make the case, lead the change.’

- COO

‘Engagement is low and I'm worried about talent retention. Can you help me diagnose and action?’

- COO

‘We are blind. Information is in peoples' heads or spreadsheets. I can't see where the opportunities are.'

- COO

‘My VP Commercial is underperforming. Please coach them and support that function.’

- CEO

‘I need to shift from a sales-led organization to a product-led one. Help me with the transformation and mindset shift.’

- CEO

‘Our last VP Product tried to copy Spotify. It didn't work out. They have now left. Can you fix it?’

- COO

HOW IT WORKS

I deliver stage-appropriate modules that get you the outcomes you need.

Most modules are between £5k-£10k and typically last 2-4 weeks.

I am also available for fractional and/or interim engagements if you would prefer.

I will tailor each engagement based on your needs.

Example modules:

DIAGNOSE &
PROBLEM SOLVE

Saves exec time

Reduced risk

Faster delivery

COACH & FACILITATE 
BEHAVIOUR CHANGE

Accountability

Reduced Waste

Collaboration

ANALYSE &
IMPROVE PROCESS

Cost

Speed

Scalabilty

CREATE STRATEGIC NARRATIVE & PLAN

Alignment

Transparency

Motivation

LEAD GOAL SETTING 
& EXECUTION

Alignment

Speed

Predictability

IDENTIFY WASTE 
& BOTTLENECKS

Cost

Speed

Scalabilty

DESIGN & DEVELOP CULTURE

Team health

Talent retention

Talent acquisition

IMPROVE TEAM COLLABORATION

Performance

Speed

Alignment

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HOW IT WORKS

3 step process

DISCOVER

1-2 calls

We jump on a call and I understand where you are today and where you want to be tomorrow.

DESIGN

1-2 days

I design an engagement and tailored set of modules that deliver your target outcome.

DELIVER

2-4 week cycles

I deliver the agreed set of modules and you get the outcome you need.

TESTIMONIALS

I love to improve how businesses work and help people unlock their potential.

"John's approach to managing 'culture as a product' is an absolute game changer for leadership teams."

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Adam Horne
Founder, Scout

"John's approach to change accelerates businesses towards achieving their target outcomes."

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Tim Beattie
Global Head of Product, RedHat Open Innovation Labs

"John is a whole problem thinker, he empathizes with all functions and brings people together to solve issues at their root."

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James Leffler
Senior Engineer, Bought By Many

"John  brings a unique energy that improves everyone's performance. You know that if you're working with him it's going to be a good project!"

adam hornes face
Kris Fields
UK Design Director, iX
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MY STORY

tl;dr

I used to solve problems for massive companies.
I enjoyed the problems, not the environment.
I changed what i could change.
Now I solve problems for startups and scaleups.
I love it.


The longer version...

I am motivated by 2 passions. Firstly, I love improving things, particularly how businesses work: you can always talk to me about strategy execution, operational excellence, culture and systems thinking. Secondly, I love helping people unlock their potential and I get real joy from connecting people, mentoring, coaching and creating environments for teams to thrive and belong. When I get to combine these 2 passions, I feel like the luckiest person in the world.

I started out working for Talent teams, hiring 50+ product and engineering folks into tech businesses and learning business development and account management along the way. Spending all day talking to Product people got me pretty excited about that world and I knew I wanted to travel so I tried to combine those two interests in my next role...I talked my way into a strategy consulting position where I spent 2 years problem-solving for big companies and Fortune 500 brands, working on product and customer experience strategy, developing GTM playbooks and facilitating org change, and yes doing a sh*t load of Keynote :)

Continuing to follow my curiosity, I learned to code and spent 3 years working in Product; first in distributed Agile teams (led product discovery and delivery) then helping leaders to scale-up remote product organizations and lead rescue/turnaround operations projects (trained as an Agile Coach and learned conflict management). A fun highlight was a joint venture that had to scale from 0 to a 400-person outfit in less than 6 months across multiple time zones.

Whilst I loved this kind of work, the constant travel wasn't compatible with the kind of son, husband or parent I wanted to be, and I also felt the big corporate environment (100k-300k+ employees) wasn't really where I belonged.

So, in 2017, I quit and joined a mission-driven business close to home, in a broad role with accountability for business transformation, remote culture design, increasing productivity, defining scalable processes for 300=>1000+ people and solving a wide range of strategic people and operational problems. This was a great learning experience and I got to hone skills in scaling and building teams, people management, giving/receiving feedback, strategy execution, goal setting, leadership coaching, and cross-functional project management. I also learned a lot about my core values and learned that whilst the problems were interesting the increasingly bureacratic environment was not a good fit for me. This learning co-incided with some very challenging conflict at work, pregnancy, trouble with my parents' business, a dream job rejection and the pandemic. I'd love to say I survived that melting pot unscathed but I didn't. I fractured.

I got some help and learned how to put the pieces of myself back together and I was able to figure out why this had happened, identify the values clash, understand it and move forwards. There's this quote, I don't know where it comes from but it's something like: ‘focus on what you can control, don't worry about the rest.’ I probably butchered that (sorry if it is yours!) but the essence is there and so i decided it was time to change what i could change.

I began a side hustle, working as an advisor for VC backed and bootstrapped tech start-ups that didn't have my skills in their executive team, were growing rapidly and wanted to avoid a lot of the organisational debt and scaling pitfalls I had some experience navigating.

After working with several early stage founders, I realised this was 100% the environment I was made for. I loved the low tolerance for poor behaviour, the frequent ‘sink or swim’ moments and constantly having to figure out how to go from 0 to 1. I also learned that I could add a lot of value with my generalist skills (change, problem-solving, strategy execution, team-building and getting sh*t done) as well as some slightly more specialist ones (scaling smart, avoiding waste and bureaucracy and not screwing up culture as you get bigger).  

So, in 2021, I turned side-hustle into main hustle intending to: meet interesting people, solve interesting problems and hopefully find either John<>Mission fit or perhaps meet a co-founder along the way.

Present-day...

I'm currently filling COO shaped holes on a fractional basis and loving it. I'm open to doing this kind of work under any banner (I'm not a big fan of titles) and in any capacity (equity-based, interim, fractional, advisory).

So, if you need a hand bridging the gap between strategy and execution, or you have a difficult people, workplace culture or operational challenge that is costing you time, engagement or money, let's jump on a call and talk about how I can help you.

Cheers

John

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MY SKILLS
People Development
Strategy Execution
Scaling
Change Management
Process Optimization
Product Discovery & Delivery
Culture Design
MY 'OTHER' SKILLS
I get people
I know how to listen
I get sh*t done
I can switch altitude
I can read a room
EXPERIENCE SNAPSHOT

2021-Present

WILD DUCKS

Strategy & Ops Consultant

Currently working with Founder of a VC backed B2B eCommerce SaaS to transition from a sales-led business to a product-led business and raise Series A

2017-2021

JUST

Head of Coaching & Improvement

BusOps for 300=>1200 people scale. Bootstrapped and led cross-functional projects delivering 3X delivery speed, 2 quartile engagement uplift and £1.5m YoY cost out. Built a team of 10.

2014-2017

iX

Lean-Agile Coach

Remote scale-up coaching for product organisations including a 0=>400 people < 6 months.
Led award winning product delivery to 100k users.

2012-2014

IBM

Strategy Consultant

Market analysis, customer strategy, operational excellence and digital transformation engagements for 10+ EMEA clients.

2010-2012

VENN GROUP

Talent & Account Manager

Hired 50+ people and grew key account revenue 40%.

Work With ME

Problems scaling? Need help executing your vision? Skill gaps in your team? Failing project? Let's talk. I'd love to help.

BOOK A CALL